If you're going to make or publish something, stand by your product and offer proper support! I'm annoyed and insulted that this is the best support EA can give me for their product. I work tech support myself from home, so I need fantastic and consistent Internet. I promise you it's nothing on my end - my networking options are about as open as they can be, and I have fantastic 50mb down/10mb up Internet that I'm connected to via Ethernet. Then after 20 or 25 minutes, I connected with "Carlo." I'm still connected with Carlo. Then after 15 minutes, it said less than 5 minutes. After 10 minutes, it changed to 5-10 minutes. The resulting chat window assured me I would be helped in 5 minutes or less. This is EA we're talking about - what could I have expected? After finding no answer to my query in EA's knowledge base, I attempted to get support an advisor via chat. Before I even launch into this issue, I just want to say how utterly disappointed I am with EA's support options.
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