![]() You can average the results for the past 12 months. ![]() You'll want to collect this data by hour of the day for each day of the week. For retailers, it might be the number of people entering the store. For call centers, it might be the number of inbound calls. For manufacturing, it might be production levels. The first step is to find an indicator that reflects the volume of work at different times of the day. the number of people at work) with the workload. Generally, this means consistently matching the coverage (i.e. ![]() The primary reason for having a schedule is to deploy the staff as effectively as possible. Let's start by exploring three things a good schedule must do: (1) optimize the coverage, (2) minimize the labor costs, and (3) maximize employee satisfaction. But how do you know what's best? And how do you come up with options for the group to consider? If your group needs a new shift schedule, you naturally want to find the best possible schedule.
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